Privacy Policy | Vista Dental Medicine Hat

Vista Dental Privacy Policy Last updated: May 2026

This Privacy Policy describes how Vista Dental (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website at https://www.vistadentalmh.net/ or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a patient, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect:

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number and email address
Appointment request information including your name, phone number, email address and preferred appointment time
Health information you voluntarily provide when completing patient intake or contact forms
Customer support information including the information you choose to include in communications with us, for example when sending a message through our contact form

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf. When you visit our Site or interact with our Services, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties, or for any third party's policies or practices.

How We Use Your Personal Information

Providing Services. We use your personal information to provide you with our dental services and to respond to your appointment requests and enquiries.
Communications. We use your personal information to contact you regarding your appointments, to send appointment reminders and to respond to your questions and requests.
Marketing and Communications. We may use your personal information for marketing purposes, such as to send information about our services that may be of interest to you. You may opt out of receiving marketing communications at any time by contacting us using the details below.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
Legal Compliance. We may use your personal information to comply with applicable laws and regulations.

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services, to run analytics and better understand how visitors interact with the Services. We may also permit third party service providers to use Cookies on our Site.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some features of the Services to work incorrectly or become unavailable.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf, such as IT management, data analytics and customer support
When you direct or otherwise consent to our disclosure of certain information to third parties
In connection with a business transaction such as a merger or sale of assets
To comply with any applicable legal obligations, including to respond to subpoenas, search warrants and similar requests
To enforce any applicable terms of service and to protect or defend the Services, our rights, and the rights of our users or others

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee complete security of your information. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing. You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent. Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Managing Communication Preferences. You may opt out of receiving promotional communications from us at any time by contacting us using the details below.

You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights.

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you would like to exercise any of your rights, please contact us at: Vista Dental #101, 7 Strachan Bay SE Medicine Hat, AB T1B 4Y2 Phone: (403) 548-7077 Email: reception@mhvistadental.ca